Orders will be processed and usually ship within 24hrs. We will expedite your order but cannot always guarantee same-day shipping. Orders placed on Saturday, Sunday, or holidays will be processed on the next working day. We may need to contact you for address verification. All orders ship from California. All shipping charges are determined by weight. The minimum shipping weight is 1 pound. The shipping price is calculated either by total weight (item weight x Qty) or by Dimension Weight, whichever is greater. Insurance is included in all our shipments. In most cases, adding accessories to your order will not increase your shipping charges.
- A tracking number is provided for all orders.For international customers we primarily have 3 shipping options:
- USPS Priority Intl (estimated 6-10) day deliveryThis is a flat rate of up to 18.5 Kilo /40 pounds. Please note that USPS does not enter foreign countries. The estimated time is to customs; after customs havev been paid the package will be transferred to your local postal service.
- FedEx International Economy (estimated 5) day delivery, door to door.
- We accept shipping labels provided by the customer when orders are placed directly with our sales representatives.
From time to time the need to return an item may occur. Please read below for a detailed overview of our return policy.
We will exchange defective or damaged products within the warranty period at ZERO cost to you. The warranty is 30 days from the date delivered unless stated otherwise on the individual product listing.
- If an item is damaged in transit, please notify us within 24 hours of receiving the package.
- Any problem with an item must be reported within the warranty period.
- Exchanges are at ZERO cost to customers during the warranty period.
- International customers, please note that we are not able to generate return shipping labels for you. Provide the carrier receipt and we will refund that shipping cost to you.
Returns for refund are accepted within the first 7 days after you receive your order unless stated otherwise on the individual product listing.
- The customer is responsible for the shipping costs when returning an item for a refund.
- Only items returned will be refunded.
- All shipping costs are non-refundable.
- If you are returning the item by choice (meaning it is not caused by defect or performance) which originally had free shipping, then the original shipping fee will be deducted from your refund.
- The refund will be issued after the item(s) are delivered to us and have been inspected.
To start the RMA process log into your account and go to https://www.jgmedical.llc/log-in/
Guests should create an account and request their orders be linked to the new account. We can be reached via the Contacts page, live chat, and phone.
TERMS AND CONDITIONS OF SALE